Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you contact us, request a ride, submit a booking inquiry, or visit our website.

• Name, phone number, and email address
• Pickup and drop-off addresses
• Flight details or travel-related information you provide
• Special service instructions or preferences
• Payment-related information processed through third-party payment providers
• Website usage information such as IP address, browser type, device type, and pages visited

2. How We Use Information

We use the information we collect to operate and improve our transportation services and customer experience. This may include:

• Scheduling and providing rides
• Communicating about reservations, trip details, and customer support
• Sending confirmations, updates, or service-related notices
• Processing payments and maintaining transaction records
• Improving website performance, security, and usability
• Complying with legal obligations and protecting our business from fraud or misuse

3. When We Share Information

We do not sell your personal information. We may share information only when reasonably necessary, including:

• With service providers who help us operate our website, communications, scheduling, or payment processing
• When required by law, court order, subpoena, or government request
• To protect the safety, rights, or property of our customers, drivers, business, or the public
• In connection with a business transfer such as a merger, acquisition, or sale of assets

4. Payments

Payment transactions may be handled through trusted third-party processors. Latitude 30 Transportation LLC does not store full payment card details on its website unless explicitly stated through a secure payment platform. Payment processors maintain their own privacy and security practices.

5. Cookies & Website Data

Our website may use cookies, analytics tools, or server logs to understand how visitors use the site and to improve performance. These technologies may collect technical data such as browser type, referring pages, time spent on pages, and general location information.

You can usually manage cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as needed for legitimate business purposes, including customer service, recordkeeping, legal compliance, dispute resolution, and enforcement of our agreements.

8. Your Rights & Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information, subject to legal or operational obligations
• Opt out of certain non-essential communications

To make a request, contact us using the information listed below. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove it when appropriate.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted indicates acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: